If a Lime &Tonic Gift Voucher is received and subsequently lost, the recipient may be eligible to have a replacement voucher emailed to them.
Conditions for replacement of lost Lime &Tonic Gift Vouchers:
Please note it is the voucher recipient's responsibility to obtain and provide Lime &Tonic with all required verification details. Failure to do so will mean no replacement voucher can be issued.
Lime &Tonic Experience Vouchers must be booked and taken within 12 months of purchase.
Experience Vouchers purchased on or after 1st April 2018 will remain valid for 36 months from the date of purchase subject to the following;
If you have an experience voucher purchased before 01/04/2018:
All vouchers and gift cards must be used within the validity period. For experience vouchers, this includes booking and taking your experience. Once an Experience Voucher has expired Lime &Tonic is under no obligation to offer an extension; however, in exceptional circumstances, we assess such requests on a case-by-case basis.
The expiry date is clearly displayed on all Gift Vouchers. Vouchers purchased on or after 1st April 2018 will have an expiry date of 36 months.
Gift Certificates or Gift Cards
Gift Certificates/Cards purchased prior to 1st April 2018 must be used within 12 months of purchase.
Gift Certificates/ Cards purchased on or after 1st April 2018 must be used within 36 months of purchase.
Lime &Tonic Credits may be redeemed by the Customer in order to make a Purchase. Credits cannot be used in conjunction with other promotions. Each credit is the equivalent of $1 AUD.
Details of the number of Credits will be available from the Customers account.
Expired Lime &Tonic Account credits are non-refundable in whole or in part. After credit has expired, it is no longer valid, and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of Lime &TonicPrevious Next