Lime&Tonic General Terms And Conditions
("Terms and Conditions")


Last updated November 1, 2019

0. LIME&TONIC GENERAL TERMS AND CONDITIONS

These terms and conditions apply to the use of the Lime&Tonic website found at www.limeandtonic.com.au. In addition, the Big Red Group Privacy Policy applies to your use of this website.

These terms and conditions specifically refer to the following products and services which may be purchased or accessed via our websites:


Throughout these terms and conditions, the above products and services are collectively referred to as 'Lime&Tonic Voucher(s)'.

Table of Contents:
 

  1.  Making a Purchase
  2.  Gift Voucher Refunds
  3.  Exchange of Lime&Tonic Vouchers
  4.  Prices
  5.  Transfer of  Lime&Tonic Vouchers
  6.  Lost Gift Vouchers
  7.  Expiry: Gift Vouchers
  8.  Expiry: Lime&Tonic Account credits
  9.  Gift Voucher Delivery
  10.  Providers of Experiences
  11.  Lime&Tonic's Liability
  12.  Availability of Experiences
  13.  Contact Details Given to Merchants
  14.  Booking Cancellations
  15.  The Weather
  16.  Complaints or Problems During your Experience
  17.  Insurance
  18.  Descriptions of Experiences and Gift Products
  19.  Illustrations on Our Site
  20.  Experience Session Lengths
  21.  Restrictions on Taking Experiences
  22.  Promotional Offers
  23.  Other Information
  24.  Lime&Tonic Legal Entities
  25.  Information Security
  26.  Customer Ratings and Reviews Terms of Use

1. Making a Purchase

When you purchase and/or use a Lime&Tonic Voucher and tick the box that says 'I agree to the Terms and Conditions', you become legally bound by these terms and conditions and the Big Red Group Privacy Policy. Please do not proceed to purchase your experience/use your Lime&Tonic Voucher until you have read, understood and accepted these terms and conditions.When you make a purchase on behalf of another individual (such as purchasing an experience or gift voucher for them) and you provide us with their personal information, you warrant that you are authorised to provide us with that personal information and that we are able to use that personal information for the purposes as set out in our privacy policy. This would include, for example, using their email address to undertake delivery of the purchase.

When you make a purchase on behalf of another individual (such as purchasing an experience or gift card for them) and you provide us with their personal information, you warrant that you are authorised to provide us with that personal information and that we are able to use that personal information for the purposes as set out in our privacy policy. This would include, for example, using their email address to undertake delivery of the purchase.

If you have any queries, please contact us and we will be pleased to assist.

Australia
Phone: 1300 887 872
E-mail: info@limeandtonic.com.au

2. Gift Voucher Refunds

14 Day Change-of-Mind Refund Policy

If you have purchased an Experience Voucher from Lime&Tonic and you are not completely satisfied with your choice, you can request a refund of the Experience Voucher within 14 days of the purchase date. The refund excludes any delivery or transaction fees paid at the time of purchase. Only the purchaser is entitled to a refund. 

Conditions of Refund:

  1. Refunds are only permitted for valid vouchers that have not been used, i.e. where an experience date has not yet been booked on the Lime&Tonic system. Once you have requested a booking, your voucher cannot be cancelled and is not refundable for a change-of-mind, but may be subject to a credit if the experience cannot be fulfilled.
  2. The refund will be processed back to the purchaser only.
  3. Any Lime&Tonic account credits used for the purchase will be refunded in the same form of tender.
  4. The Change-of-Mind Policy does not apply to Dollar Gift Certificates, Gift Cards, Gift Products, or any purchases made through a rewards platform points system (eg. Redii or other partner platforms).
  5. After the elapse of 14 days from the purchase date, no refunds will be granted for ‘Change-of-Mind’. Un-used, un-expired vouchers can now be exchanged free of charge (please refer to conditions of Exchange).

The Change of Mind policy above is in addition to your rights under Australian Consumer Law in respect of guarantees and warranties for our products and services which by law cannot be excluded.

You should contact Lime&Tonic with any issues with a product or experience voucher purchased through Lime&Tonic. Upon receiving your query, Lime&Tonic will contact the supplier or Experience Provider to endeavour to resolve the issue on your behalf. If your issue cannot be resolved, we will provide you a remedy in accordance with your statutory consumer guarantee rights and these terms and conditions.

In particular:

Please note that refunds can only be processed back to the original purchaser. 

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