Lime&Tonic General Terms And Conditions
("Terms and Conditions")

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Last updated November 1, 2019

0. LIME&TONIC GENERAL TERMS AND CONDITIONS

These terms and conditions apply to the use of the Lime&Tonic website found at www.limeandtonic.com.au. In addition, the Big Red Group Privacy Policy applies to your use of this website.

These terms and conditions specifically refer to the following products and services which may be purchased or accessed via our websites:

• Experience Vouchers, Gift Certificates ('Gift Voucher') / Gift Cards
  • Experience Voucher – a Lime&Tonic voucher for a specific experience.
  • Gift Certificate ('Gift Voucher') – a Lime &Tonic voucher with a dollar value that can be used as currency to purchase from a Lime &Tonic website.
• Lime &Tonic Account Credits
  • These are credits applied to Lime&Tonic customer accounts which carry a dollar value that can be used to purchase from the Lime&Tonic website.

Throughout these terms and conditions, the above products and services are collectively referred to as 'Lime&Tonic Voucher(s)'.

Table of Contents:
 

1.  Making a Purchase
2.  Gift Voucher Refunds
3.  Exchange of Lime&Tonic Vouchers
4.  Prices
5.  Transfer of  Lime&Tonic Vouchers
6.  Lost Gift Vouchers
7.  Expiry: Gift Vouchers
8.  Expiry: Lime&Tonic Account credits
9.  Gift Voucher Delivery
10.  Providers of Experiences
11.  Lime&Tonic's Liability
12.  Availability of Experiences
13.  Contact Details Given to Merchants
14.  Booking Cancellations
15.  The Weather
16.  Complaints or Problems During your Experience
17.  Insurance
18.  Descriptions of Experiences and Gift Products
19.  Illustrations on Our Site
20.  Experience Session Lengths
21.  Restrictions on Taking Experiences
22.  Promotional Offers
23.  Other Information
24.  Lime&Tonic Legal Entities
25.  Information Security
26.  Customer Ratings and Reviews Terms of Use

1. Making a Purchase

When you purchase and/or use a Lime&Tonic Voucher and tick the box that says 'I agree to the Terms and Conditions', you become legally bound by these terms and conditions and the Big Red Group Privacy Policy. Please do not proceed to purchase your experience/use your Lime&Tonic Voucher until you have read, understood and accepted these terms and conditions.When you make a purchase on behalf of another individual (such as purchasing an experience or gift voucher for them) and you provide us with their personal information, you warrant that you are authorised to provide us with that personal information and that we are able to use that personal information for the purposes as set out in our privacy policy. This would include, for example, using their email address to undertake delivery of the purchase.

When you make a purchase on behalf of another individual (such as purchasing an experience or gift card for them) and you provide us with their personal information, you warrant that you are authorised to provide us with that personal information and that we are able to use that personal information for the purposes as set out in our privacy policy. This would include, for example, using their email address to undertake delivery of the purchase.

If you have any queries, please contact us and we will be pleased to assist.

Australia
Phone: 1300 887 872
E-mail: info@limeandtonic.com.au

2. Gift Voucher Refunds

14 Day Change-of-Mind Refund Policy

If you have purchased an Experience Voucher from Lime&Tonic and you are not completely satisfied with your choice, you can request a refund of the Experience Voucher within 14 days of the purchase date. The refund excludes any delivery or transaction fees paid at the time of purchase. Only the purchaser is entitled to a refund. 

Conditions of Refund:

1. Refunds are only permitted for valid vouchers that have not been used, i.e. where an experience date has not yet been booked on the Lime&Tonic system. Once you have requested a booking, your voucher cannot be cancelled and is not refundable for a change-of-mind, but may be subject to a credit if the experience cannot be fulfilled.
2. The refund will be processed back to the purchaser only.
3. Any Lime&Tonic account credits used for the purchase will be refunded in the same form of tender.
4. The Change-of-Mind Policy does not apply to Dollar Gift Certificates, Gift Cards, Gift Products, or any purchases made through a rewards platform points system (eg. Redii or other partner platforms).
5. After the elapse of 14 days from the purchase date, no refunds will be granted for ‘Change-of-Mind’. Un-used, un-expired vouchers can now be exchanged free of charge (please refer to conditions of Exchange).

The Change of Mind policy above is in addition to your rights under Australian Consumer Law in respect of guarantees and warranties for our products and services which by law cannot be excluded.

You should contact Lime&Tonic with any issues with a product or experience voucher purchased through Lime&Tonic. Upon receiving your query, Lime&Tonic will contact the supplier or Experience Provider to endeavour to resolve the issue on your behalf. If your issue cannot be resolved, we will provide you a remedy in accordance with your statutory consumer guarantee rights and these terms and conditions.

In particular:

• In respect of services it is the independent Experience Providers who provides the experience to you following the redemption of an experience voucher (see section 10). You will be entitled to a refund in accordance with your statutory consumer guarantee rights if there is a major failure with the Experience Provider not providing the experience with due skill and care, not providing the experience within a reasonable period of time within the validity period (6 months), or with the experience not being fit for the purpose described at the point of sale. 
• Where the Consumer Law does not apply to a circumstance beyond the control of either or both of Lime&Tonic or the Experience Provider, Lime&Tonic will provide you with a credit.

Please note that refunds can only be processed back to the original purchaser. 

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