Lime&Tonic General Terms And Conditions
("Terms and Conditions")

Last updated November 1, 2019

3. Exchange of Lime&Tonic Gifts

Experience Vouchers

The purchaser or recipient of an experience voucher, at any time during the validity period, can make a booking, for any experience on the Lime&Tonic website. The experience presented on the voucher is only a suggestion from the purchaser of the voucher. The voucher holder is not limited to the experience displayed on the voucher.

Change of experience choice:

  1. Change in experience choice is only permitted for valid vouchers that have not been used, i.e. where an experience date has not yet been requested on the Lime&Tonic system.
  2. Any experience voucher changed for an alternative experience will maintain the original expiry date of the voucher.
  3. If the new experience chosen is of lesser value, any remaining balance will be held on your Lime&Tonic account. This amount is subject to the same expiry date as the original voucher. If you choose an experience of higher value, you will be required and prompted to pay the difference.
  4. The value of your voucher that becomes available does not include any delivery or transaction fees paid at time of purchase.

Gift Certificates 

Exchanges for change-of-mind do not apply to Gift Certificates.

 Gift Cards & E-Gift Cards

Defaced, mutilated, altered, lost or stolen gift cards will not be replaced, refunded or redeemed. Gift cards are redeemable for any product on the Lime&Tonic website. They are not redeemable for cash and cannot be refunded or exchanged for change-of-mind. Gift cards cannot be used in conjunction with promotional offers. Gift cards will expire 5 years from the date of issue. If the date of issue is not specified, the expiry date will be 5 years after the date of purchase. Will be void and may not be redeemed after expiry date. Cannot be reloaded. Cash will not be given for any unused amount. Purchases exceeding available balance require difference paid by other method. We reserve the right to change the terms contained in these Terms of Use at any time.

4. Prices

We reserve the right to change prices without notice. All prices include Goods and Services Tax (GST) at the current rate of 10% in Australia.

Lime&Tonic may charge a transaction fee to recover the costs it incurs for payment methods. Fees will not apply when redeeming a gift voucher or using Lime&Tonic credit.

Transaction fees may vary dependent on the payment method chosen. If transaction fees apply, the transaction fees charged will be clearly displayed to Lime&Tonic Australia customers at the time of purchase.

Sometimes, despite our best efforts, products may be incorrectly displayed on our website at a price that is lower than the correct price. Where there is such a manifest error, we will notify you of the error as soon as possible to provide you with the option of purchasing the product at the correct price. In the event that you do not wish to pay the correct price, we reserve our rights to cancel your order, in which case we will refund you any payments that you have made to us in respect of that product.

5. Transfer of Lime&Tonic Gifts

Gift Vouchers

All valid and unused Lime&Tonic Gift Vouchers are fully transferable. Lime&Tonic accepts no responsibility for any stolen or fraudulent Gift Vouchers. It is the holder's responsibility to ensure the safe keeping of the Gift Voucher(s).

Lime&Tonic Account Credit 

These may not be transferred under any circumstances.

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