Some of our experiences are NOW OPEN and taking bookings. To find out if a particular experience is available, refer to the first lines of the experience description.
Some of our experiences are NOW OPEN and taking bookings. To find out if a particular experience is available, refer to the first lines of the experience description.

Lime&Tonic General Terms And Conditions
("Terms and Conditions")

Last updated November 1, 2019

6. Lost Gift Vouchers

If a Lime&Tonic Gift Voucher is received and subsequently lost, the recipient may be eligible to have a replacement voucher emailed to them.
 

Conditions for replacement of lost Lime&Tonic Gift Vouchers:

  1. The voucher is still valid and has not yet been exchanged or used.
  2. Proof of purchase is provided; either an order number, purchaser's full name or purchaser's email address.
  3. Lime&Tonic is able to correctly verify you as the original recipient.

Please note it is the voucher recipient's responsibility to obtain and provide Lime&Tonic with all required verification details. Failure to do so will mean no replacement voucher can be issued.

7. Expiry: Gift Vouchers

Experience Vouchers

Experience Vouchers will remain valid for 60 months from the date of purchase subject to the following; 

  1. If the Experience Voucher is not booked and taken within 6 months the amount paid for the voucher will be preserved for a further 54 months but the experience supplier will not be obliged to offer the experience nor to offer the experience at the same price.
  2. After 6 months, if the price of the experience has increased, an additional amount will need to be paid at the time of booking.
  3. After 6 months, if the experience is no longer available a Lime&Tonic Account Credit will be provided for the amount paid for the voucher.

Gift Certificates or Gift Cards

Gift Certificates/Cards purchased must be used within 60 months of purchase.

8. Expiry: Lime&Tonic Account Credits

Lime&Tonic Credits may be redeemed by the Customer in order to make a Purchase. Credits cannot be used in conjunction with other promotions. Each credit is the equivalent of $1 AUD.

Details of the number of Credits will be available from the Customers account.

Expired Lime&Tonic Account credits are non-refundable in whole or in part. After credit has expired, it is no longer valid, and all transaction attempts will be declined. Any unused value at the date of expiry will become the property of Lime&Tonic.

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